What to do – before leaving – to be sure that I will be able to consult my e-mails in Rome?
When they come to Rome for a session, confreres sometimes have big problems connecting to their e-mail account – whether it’s YAHOO, GMAIL or OUTLOOK (formerly HOTMAIL) – especially If they do not have a personal computer and want to check their mailbox on one of the host computers.
Forgetting the password is at the top of these difficulties. The confrère consults his emails every day on his personal computer which has always retained his password. But in Rome, it will probably use one of the host computers that do not retain any password because they are used by many people. So, if you want to check your emails in Rome, you will have to bookmark your password somewhere. Please note that all the signs contained in this password are case-sensitive, taking into account upper and lower-case letters.
Another problem that often arises is the automatic blocking of the account by the server (by YAHOO or by GMAIL or OUTLOOK) because it detects a connection from an unusual place, far from home, and therefore wants to be sure that this is not a fraudulent connection. To verify this, the server will want to send you a code to a “security address” (another e-mail address or phone number) that you set yourself when you created the account, but you probably don’t remember anymore or that alternative “address” might even no longer exist. It is therefore essential, before traveling, to check the security settings of your account. See below the procedure for the three most commonly used server types.
- Go to your e-mail page and click on the top-right identification (probably your name)
- Click on “Account Settings”
- Click on the left menu “Account Security”; You may need to enter your password. To do this, you need to know it. (If you do not know it, get help to start the recovery process)
- On the “Account Security” page, you may see an alternate phone number and e-mail address. Do you have access to this phone number and email address? If not, you must change them.
- If you have a mobile phone, click on the phone number area and enter your mobile number. You must have your phone on hand, as YAHOO’s “Account Security” page will send a verification code to your phone that you will need to enter in a box. Delete any number you no longer have access to. And do not forget to take your cell phone to Rome. You will probably need it to connect to your mailbox.
- It is also good to enter an alternate email address. This may be the e-mail address of a loved one, or a confrere, but be careful, you must have access to this address to receive a verification code.
- Ignore the last two lines, unless you know exactly what you are doing.
- From the left menu, click Preferences and click “Add Favorite Location”: Rome, LZ, Italy
- Go to your e-mail page and click on the “right” button on your right (usually your photo in a circle).
- Click on “My Account”
- Click on the left menu “Connection and security”; You may need to enter your password. To do this, you need to know it. (If you do not know it, get help to start the collection process.)
- In the middle of the screen, click “Verify Security Settings”
- Under the heading “Verify Your Recovery Information”, you will probably find an alternate phone number and e-mail address. Do you have access to this phone number and email address? If not, you must change them.
- If you have a mobile phone, click “edit” or “add” to the right of the phone number and enter your mobile number. You need to have your phone on hand, as GOOGLE’s “Account Security” page will send a verification code to your phone that you will need to enter in a box. Delete any number you no longer have access to. And do not forget to take your cell phone to Rome. You will probably need it to connect to your mailbox.
- It is also good to enter an alternate email address. This may be the e-mail address of a loved one, or a confrere, but be careful, you must have access to this address to receive a verification code.
- Click OK
- Go to your e-mail page and click on the “right” button on top-right (usually your photo in a circle).
- Click “View Account”; You may need to enter your password. To do this, you need to know it. (If you do not know it, get help to start the collection process.)
- In the second line of menus from the top of the screen, click “Security”
- In the middle of the screen, click “Update Information”
- Under the heading “Microsoft Account”, you may find an alternate phone number and email address. Do you have access to this phone number and email address? If not, you must change them. In this case, click “delete” to the right of the unknown information.
- If you have a mobile phone, click “Add Security Information”, choose “a phone number”, your “country of residence” and enter your phone number. You must have your phone on hand, as MICROSOFT’s “Account Security” page will send a verification code to your phone that you will need to enter in a box. Delete any number you no longer have access to. And do not forget to take your cell phone to Rome. You will probably need it to connect to your mailbox.
- It is also good to enter an alternate email address. This may be the e-mail address of a loved one, or a confrere, but be careful, you must have access to this address to receive a verification code. Proceed in the same way: “Add security information”, choose “a spare e-mail address” and enter the alternate email address and verification code that you will receive at the alternate address.
